The Travis County Public Defender’s Office (TCPDO) is a comprehensive public defender office envisioned to be client-centered, independent, and innovative to the needs of Travis County residents. Consistent with nationally recognized best practices, TCPDO provides high-quality holistic defense representation and other support to people, including juveniles and those living with serious mental illness/intellectual or developmental disability, accused of criminal offenses via its three divisions- General, Juvenile, and Mental Health.

The Social Services (SS) Manager directly oversees the service delivery of the PDO’s social services program within one of its divisions.  The SS manager devises policy and issues guidance allowing all advocates to effectively leverage the knowledge, skills, and abilities of social workers and/or case workers on behalf of clients; directly supervises, manages the workload for, trains, and evaluates the performance of   master’s level social workers and/or case workers; and develops policies and procedures to ensure the effective delivery of appropriate social work and/or case work services to clients. The SS manager must have robust understanding of the complexities of practicing as a licensed social worker in a public defender setting and how the rules and ethical standards governing attorney-client relationships intersect with the rules and ethical standards governing social work practice. The SS manager also maintains their own social work caseload directly serving clients. This is a hybrid position as best practices for this position include in-person, on-site work, including mostly local travel to area agencies, jails/detention centers, and treatment centers.

Salary Range: $75,000 – $100,000

All applications must go through the County’s formal application portal accessible through this website: https://www.governmentjobs.com/careers/traviscounty/jobs/4335345/social-services-manager-public-defenders-office

Applications will be reviewed and selected candidates will be contacted on a rolling basis.

Duties and Responsibilities

  • Directly oversee the delivery of holistic public defense social services, with a particular emphasis on services provided to clients experiencing trauma, mental illness, substance use disorder, and/or homelessness and those accused of the most serious offenses.
  • Devise policies and issue guidance allowing all advocates to effectively leverage the knowledge, skills, and abilities of social workers and/or case workers on behalf of clients.
  • Directly supervise, manage the workload for, train, and evaluate the performance of all master’s level social workers and/or case workers in the division; and develop policies and procedures to ensure the effective delivery of appropriate social work and/or case work services and support to clients.
  • Along with other members of the defense team, provides direct representation to individual clients facing some of the most serious offenses and/or with the most complex needs related to mental health, crisis intervention, histories of trauma etc.
  • Serves as liaison and collaborates with other internal departments, external organizations/community advocacy groups, service providers and others.
  • Plans, develops and manages a variety of activities to enhance service delivery.
  • Provides technical advice, policy interpretation and guidance for application of appropriate procedures to staff.
  • Identifies and resolves service gaps and barriers.
  • Stimulates interest in departmental social support program and services.
  • Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.
  • Develops and participates in education and training for staff, clients, and community. Makes presentations related to departmental programs and services.
  • Performs other job-related duties as assigned.

Licenses, Registrations, Certifications, or Special Requirements:

Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)
Valid Texas Driver’s License.

Preferred:

  • Please submit a cover letter detailing interest in the position and a resume as attachments to the online application
  • LMSW or LCSW with a minimum of 7 years’ experience
  • At least two years supervising other masters-level social workers in a practice setting
  • Significant post-licensure work experience in a public defender’s office, assigned counsel office, or otherwise working directly with clients navigating the criminal legal system
  • Training in and substantial experience developing relevant personal and environmental mitigating context from clients’ lived experiences and presenting same in writing and orally
  • Substantial experience working with clients experiencing serious mental illness, substance use disorder, trauma, and/or medical illness
  • Substantial experience working with clients from communities that experience marginalization
  • Training in and substantial experience serving clients with a high degree of cultural competence.
  • Training in and substantial experience serving clients from a trauma-informed, strengths-based perspective
  • Bilingual in Spanish and English is desirable, but not required

Work Environment & Other Information
TCPDO is committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates of all identities, experiences, abilities and communities to apply. All applicants should be dedicated to working in and sustaining an environment that enables staff and clients to feel empowered, valued, respected, and safe. In considering applicants, we value an applicant’s experience and/or thoughtfulness in working with people from communities that experience marginalization.

Requirements